We accept Visa, Mastercard, Amex, Discover, JCB, Diners Club, PayPal, and Google Pay. Payment must be successfully completed before we can process your order.
Email us at shop@offbend.com. It's possible your payment was not successfully processed, one of the items in your cart is out of stock, or there was an issue with your email address.
Sign up for the waitlist. You'll be the first to know if we restock.
Orders typically ship out within 2-3 business days for in-stock items. Once shipped, they can take up to 4-5 business days to arrive for domestic orders and 9-16 days to arrive for international orders. Check the status of your order via the tracking link provided in your shipping email. If your order contains an item with an estimated ship date in the future, your entire order will ship when all items become available.
Email us at shop@offbend.com. Please include your order number in the subject line if you have one.
Yes, we offer both digital and physical gift cards. Offbend gift cards can only be redeemed at shop.offbend.com.
You'll receive a separate email in addition to your order confirmation email. That separate email will contain your digital gift card and details on how to redeem it. Both of these emails will be delivered to the email address you used to place your order.
No, unfortunately you cannot pay for a gift card using installment payments. Orders must be paid in full at checkout.
Please email us at shop@offbend.com and include your gift card code and we can check your balance.
Enter your gift card code in the discount code area at checkout. Offbend gift cards can only be redeemed at shop.offbend.com.
Please email us at shop@offbend.com and include your gift card code and we can assist you. Please note that discounts cannot be applied to gift card orders.
No, unfortunately gift cards cannot be reloaded. You'll have to order a new card.
No, unfortunately gift cards cannot be canceled or refunded.
We currently ship to Australia, Austria, Argentina, Belgium, Bolivia, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Egypt, Estonia, Finland, France, Germany, Greece, Guatemala, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, the United States, and Uruguay.
Additional customs and import taxes or fees may apply to international orders. These fees are calculated and due at checkout. Don't see your country? Tell us where you're from at shop@offbend.com.
US shipping for orders under $35 costs $5.
US shipping for orders of $36-$62 costs $7.
US shipping for orders of $63-$149 costs $10.
US orders of $150 or more qualify for free shipping.
Posters, the Weekender Bag, and other specialty items do not qualify for free shipping.
International shipping varies by country and is calculated at checkout.
Iceland shipments are subject to additional duties and taxes upon delivery.
Email us as soon as possible at shop@offbend.com with your order number and the correct address. We can update your address as long as your order hasn't already shipped. Unfortunately, once your order has shipped, we are unable to make changes.
Offbend is not responsible for items that are lost or stolen, but email us at shop@offbend.com and we will try to help figure it out. Please include your order number in the subject line.
We can cancel your order as long as it hasn't already shipped. If you would like to make a change, please email us as soon as possible at shop@offbend.com and include your order number in the subject line.
Exchanges can be made within 30 days of placing your order and so long as your item remains unopened and unworn. Please understand that our items are limited and we might not have your desired size. We cannot exchange one item for a different item. Email shop@offbend.com and include your order number and the size you would like.
We do not accept returns. If you have an issue, please email us at shop@offbend.com within 30 days of placing your order and we will try our best to find a solution. Please include your order number in the subject line.
It usually takes 5 to 10 business days for a refund to be credited back to your account. We can only issue a refund to the original payment method.
Offbend reserves the right to cancel any fraudulent or suspicious orders.